Locations
We can deliver all our scooters across London and the South East. The following towns and cities fall within our catchment area:
Berkshire - Reading, Bracknell, Maidenhead, Newbury, Windsor, Wokingham, Abingdon
Buckinghamshire - Aylesbury, Milton Keynes, Slough, Buckingham, High Wycombe
Essex - Basildon, Romford, Harlow, Brentwood, West Ham
Greater London - City of London, City of Westminster, Kensington and Chelsea, Hammersmith and Fulham, Wandsworth, Lambeth, Southwark, Tower Hamlets, Hackney, Islington, Camden, Brent, Ealing, Hounslow, Richmond upon Thames, Kingston upon Thames, Merton, Sutton
Hampshire - Winchester, Portsmouth, Basingstoke
Hertfordshire - Hertford, Watford, St. Albans, Hemel Hempstead, Stevenage, Hatfield
Kent - Maidstone, Canterbury, Bromley, Rochester, Margate, Folkestone, Dover, Greenwich
Oxfordshire - Oxford, Banbury, Bicester, Henley-on-Thames, Thame
Surrey - Guildford, Croydon, Woking, Sutton, Kingston-on-Thames
Sussex - Chichester, Brighton, Worthing, Crawley, Hastings, Eastbourne, Bognor Regis, Horsham
If you would prefer to collect your scooter from our Chessington HQ, this is possible. Please call us first to place the order, so that we can have your scooter ready to collect for when you arrive.
Cost
There is a £90 (ex VAT) charge for delivery, setup and demonstration of mobility scooters hired from us, and a £60 (ex VAT) charge for collection at the end of the hire.
Process
We can deliver all our products within five working days. However, we will usually deliver them much quicker than this, either on the next day, or even the day of order. You can book in a convenient delivery time when you place your order.
We deliver all our mobility scooters in a Wheelfreedom van to your address. A product specialist will then set up your equipment, making any adjustments necessary to ensure that your chosen scooter is configured for your comfort. They will then demonstrate the scooter, so that the user is confident with the controls and how to use it.
We understand that every person is an individual, and that some people may require longer to get used to their new scooter - particularly if this is the first time they have used one, or they have advanced needs. Our product specialists are experienced with handovers, and will spend as long as necessary to ensure you are comfortable with the equipment. As part of the handover process, we will carry out a full assessment to ensure that the equipment is suitable for the user - we therefore require that the person using the equipment is present on delivery.
Returning Equipment
When you have finished with your mobility scooter hire, please contact us to arrange collection. We will collect the scooter from your address in a Wheelfreedom van, and our technician will perform any disassembly of the equipment that is necessary.
We are able to collect the equipment from a different location to the one it was delivered to, providing this is within our catchment area. However, if this is further away, there may be a surcharge for the collection.
