Servicing

If you come to visit our showroom, you will be able to see our service centre through the viewing window - so you can watch our engineers at work!

Chessington Service Centre

Our Chessington HQ incorporates a substantial service centre, where we carry out all our repairs and servicing on equipment we provide. Staffed by our experienced engineers, it is fully stocked with the equipment and parts needed to maintain your mobility equipment in top notch condition. We also have a decontamination room, allowing us to thoroughly clean your equipment.

Mobile Engineers

We also run a fleet of van-based engineers, able to come out to your address to carry out repairs. From our Chessington base, we can cover the whole of London and the South East, able to respond to your needs quickly and efficiently.

Servicing

At Wheelfreedom we understand how important your mobility equipment is to maintaining your independence. Our experienced engineers can help to keep you mobile by carrying out any servicing and repairs you require. We recommend having a service carried out on your equipment annually to ensure it remains in good working order.

We can service any wheelchair, scooter, rollator, chair or bed made by one of the manufacturers we are partnered with. Our technical team is experienced with these products, and are able to source spare parts for their range.

What we charge

A standard service costs £45 (ex VAT). This includes up to an hour of labour, which is usually sufficient to service most items of mobility equipment. This can be carried out either at your address or in our service centre.

An enhanced service costs £55 (ex VAT). This includes up to an hour of labour, a full clean, and battery discharge test. Enhanced services will need to be carried out at our Chessington service centre.

Additional labour is charged at £15 (ex VAT) per 20 minutes.

The charge for us to come out to you depends on your location. For most addresses within the M25, it is £40; local KT postcodes are just £20. For some postcodes further away from us, please contact us for a quote. Please bear in mind that if we need to bring your equipment to our workshop and then return it, we will need to charge for both ways.

Replacement parts are at an additional cost; this will be confirmed with you prior to fitting.