Some wheelchair add-ons require an assessment with one of our product specialists prior to ordering, to ensure they are suitable for your wheelchair, and to run over the options available. Other "standard" products that are not built to order may not require an assessment before ordering.
We can carry out free of charge assessments either at our Chessington HQ where you will have the opportunity to try out our full range of products, or at your home address where we can also assess the environment you will be using the wheelchair around.
Our product specialists are experienced with all aspects of the products we supply, and can demonstrate and assess for all the options available. Should you wish to have a clinical input as well, then we can arrange to assess alongside one of our partnered Occupational Therapists - there is a charge for this service.
If an assessment is required first, then following this we will provide a quote for the equipment as assessed with you. When you are ready to order we will need to take a 50% non-refundable deposit to commence the order. Some wheelchair add-ons are available for immediate dispatch, while others are built to order, and can take a few weeks, particularly if being fitted to a new wheelchair.
Once your order is ready, we will deliver it in a Wheelfreedom van to your address - or if you would prefer, it can be collected from our Chessington HQ. Our product specialist will set up your equipment, making any adjustments necessary to ensure that it is perfectly fitted, and spend the time with you to ensure that you are confident with its usage.
We understand that every person is an individual, and that some people may require longer to get used to their new wheelchair add-ons - particularly if this is the first time they have used one. Our product specialists are experienced with handovers, and will spend as long as necessary to ensure you are comfortable with the equipment.
There is often a need for further adjustments within the first few weeks or months, after you have had a chance to use the equipment in your daily life and get used to it, and our specialists will come out to you to make these adjustments.
Free Specialist Delivery
Specialist delivery and set-up is inclusive - there is no additional charge for this service.
We can deliver all our wheelchair add-ons across London and the South East. The following towns and cities fall within our catchment area:
Berkshire - Reading, Bracknell, Maidenhead, Newbury, Windsor, Wokingham, Abingdon
Buckinghamshire - Aylesbury, Milton Keynes, Slough, Buckingham, High Wycombe
Essex - Basildon, Romford, Harlow, Brentwood, West Ham
Greater London - City of London, City of Westminster, Kensington and Chelsea, Hammersmith and Fulham, Wandsworth, Lambeth, Southwark, Tower Hamlets, Hackney, Islington, Camden, Brent, Ealing, Hounslow, Richmond upon Thames, Kingston upon Thames, Merton, Sutton
Hampshire - Winchester, Portsmouth, Basingstoke
Hertfordshire - Hertford, Watford, St. Albans, Hemel Hempstead, Stevenage, Hatfield
Kent - Maidstone, Canterbury, Bromley, Rochester, Margate, Folkestone, Dover, Greenwich
Oxfordshire - Oxford, Banbury, Witney, Bicester, Henley-on-Thames, Carterton, Thame
Surrey - Guildford, Croydon, Woking, Sutton, Kingston-on-Thames
Sussex - Chichester, Brighton, Worthing, Crawley, Hastings, Eastbourne, Bognor Regis, Horsham